Returns & Exchanges
Due to the perishable nature of our gourmet cookie dough, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage or incorrect items while the dough remains chilled.
Document Issues
If there is a problem, take clear photographs of the product and the shipping label as evidence for our quality assurance team.
Contact Support
Send an email to [email protected] within 24 hours of delivery with your order number and the photos attached.
Resolution Process
Our team will review your claim and issue a full refund or ship a fresh replacement batch at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing